Terms of use

1. General provisions

These terms of use (hereinafter: “terms”) govern the use of the website opti-solutions.si and of all digital services provided by:

The terms apply to all visitors and users of the website (hereinafter: “user”). By accessing the website or using our services, the user agrees to these terms in full. If you do not agree with the terms, please do not use the website.

2. Description of services

Opti Solutions IT rešitve d.o.o. provides the following services in the field of artificial intelligence and business automation:

• AI agents – text and voice assistants that automate communication with customers
• CRM automation – setting up and optimising CRM systems and sales processes
• Consulting and implementation – strategic consulting on introducing AI solutions into business environments
• Business diagnostic review – analysis of existing processes and identification of opportunities for automation

The exact scope, timelines and price of each service are set out in an individual quote or contract between the provider and the client.

3. Use of the website

The user undertakes to use the website in accordance with applicable law and these terms. In particular, the following is prohibited:

• Providing false or misleading information in forms and communication
• Misusing the AI assistant or other automated tools for purposes for which they are not intended
• Unauthorised access to parts of the website, the server infrastructure or the data of third parties
• Uploading or distributing harmful content, viruses or other malicious software
• Any conduct that could jeopardise the operation, security or availability of the website

Opti Solutions reserves the right to restrict or block a user’s access to the website without prior notice in the event of a breach of these terms.

4. AI assistant – limitation of liability

The website offers an AI assistant that helps users obtain information about our services. With regard to the use of the AI assistant, the user confirms that they understand and accept the following:

• The AI assistant is a communication tool and does not replace professional judgement or individual advice
• The AI assistant’s answers are for information purposes only and do not constitute a binding offer, a contractual relationship or a professional opinion
• In certain cases, the AI assistant may provide incomplete, inaccurate or outdated information
• For accurate and binding information, the user should always contact our consultants directly using the contact details provided on the website

Opti Solutions accepts no liability for decisions made on the basis of information provided by the AI assistant.

5. Intellectual property

All content on the website – including text, graphic elements, logos, images, videos, software code and design solutions – is the property of Opti Solutions IT rešitve d.o.o. or its licensors and is protected by copyright and other intellectual property rights.

Without the provider’s express written permission, it is prohibited to copy, reproduce, distribute, publicly display or in any other way use the content of the website for commercial purposes.

6. Limitation of liability

Opti Solutions strives to ensure that all information on the website is accurate and up to date, but does not guarantee its complete accuracy, completeness or timeliness.

• Results shown in the ROI calculator tool or in other simulations are estimates and do not represent guaranteed outcomes
• Opti Solutions is not liable for any indirect or direct damage arising from the use of, or inability to use, the website or services
• The provider is not liable for temporary unavailability of the website due to maintenance, technical problems or force majeure

7. Satisfaction guarantee

Any satisfaction guarantee is subject to an individual service contract between the provider and the client. The details, conditions and duration of the guarantee are set out in the individual contract and are not part of these general terms of use.

8. Data protection

The processing of users’ personal data is described in detail in our Privacy Policy.

Opti Solutions processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Slovenian legislation on the protection of personal data.

In developing and using artificial intelligence solutions, we are committed to respecting the principles of Regulation (EU) 2024/1689 (Artificial Intelligence Act – EU AI Act), including the requirements for transparency, oversight and the responsible use of AI systems.

9. Governing law and dispute resolution

The law of the Republic of Slovenia applies to the interpretation and application of these terms, in particular the provisions of the Obligations Code (Obligacijski zakonik, OZ) and other relevant legislation.

In the event of a dispute, the parties will endeavour to reach an amicable settlement. If an amicable settlement is not possible, the court in Ljubljana with subject-matter and territorial jurisdiction is competent to resolve the dispute.

10. Changes to the terms

Opti Solutions reserves the right to change these terms of use at any time and without prior notice. Changes take effect when they are published on this website. We recommend that users check the terms regularly.

Continued use of the website after changes have been published means that the user accepts the amended terms.

11. Contact

For questions about these terms of use or our services, you can contact us: